NEWS ALERT:   FlexiVan offices in the U.S. will be closed for Thanksgiving Nov. 22nd & 23rd


FAQ

Emergencies

I need Roadside Assistance.  Who do I contact?

For efficient 24-hour service, please contact one of our approved over-the-road vendors directly.  Should you need further assistance, FlexiVan’s Fleet Maintenance experts are also available to assist you.  They can be reached at our regional offices during normal business hours.

How do I report an accident that involves a FlexiVan chassis?

In the event of an accident involving a FlexiVan chassis, please:

1. Obtain a police report
2. Report the accident to your insurance company
3. Complete and submit the Flexivan® Accident Report Form.

If you would like to speak with someone at FlexiVan regarding your accident, please call the Risk Management Department at # (908) 603-1670.

Registration & Log In

How do I register for your daily chassis leasing product, FlexiDay?

Please click here to register for FlexiDay®

How do I register for your online booking system, ChassisNow?

Please click here to register for ChassisNow.

How do I register to lease chassis that are part of a pool network of chassis?

Please click here to register for pool chassis.

What do I do if I forget my username and password and can’t log in?

Please send an email to CSMAdmin@FlexiVan.com detailing the issues you are experiencing.  We will send you a temporary username and password to reset your system.

Why am I not able to book a chassis on ChassisNow?

You must first be a registered FlexiDay customer in order to book chassis on ChassisNow. Click here to register. Once you’re registered and approved to make bookings in our system, you will receive an email with your ChassisNow.com username and temporary password.  You can also manually register here and create your own unique username and password.

**Please note that a first-time company user can make bookings once approved, but all subsequent company users must be approved by a company administrator in order to allow for bookings under that company name.

If you are already an existing customer, you can log in to ChassisNow with the same username that you used when booking with FlexiVan before (unless you choose to change it).  You must however create a new password in order to use ChassisNow.

Customer Account Information

How do I update the information on my account?

To update your account information, please send an email to CSMAdmin@FlexiVan.com detailing the changes that need to be made.

Chassis Unit Information

How do I look-up information about a chassis on your website?

All information related to a particular chassis, such as VIN / serial #, license plate #, or registration # can be obtained by using the Chassis Look-Up link located under My FlexiVan.

How do I obtain the value of a lost, stolen or damaged chassis?

Please send an email to CVInquiry@FlexiVan.com, detailing your situation and any specific chassis information you are able to provide. A FlexiVan representative will be in touch with you shortly. To provide FlexiVan with more information about your case, please also submit an incident report.

FlexiDay Chassis Bookings

What happens if I don’t pick up the chassis on the day of the booking?

If you do not plan on using the chassis, please cancel the booking.  If you do still intend on using the chassis, please notify the depot of your schedule so that they still expect your arrival for pick up.

How do I cancel my booking?

Log in to ChassisNow and find the booking under your Dashboard.  Click on View Details and you can cancel the booking from there.

Where can I find information about the address and gate hours for chassis pick-up/drop-off locations?

All FlexiVan location details can be found on the Locations page of this site.  Depot address and gate hours can also be found in ChassisNow when you book your chassis, plus a detailed street map is also available to guide you

Pricing & Billing

Where can I find my account balance or details on any outstanding invoices?

Your account information can be easily accessed under My FlexiVan.  Simply log in to your account and go to the invoices page for details.

How do I dispute an invoice?

Registered customers can log in to their account and go to the invoice tab to search for an invoice they wish to dispute. From here, customers can either click “Dispute” or “Epay.” **Please note:

1.  All invoice disputes must be reported to FlexiVan in writing within 30 days of invoice date.
2.  In order to dispute invoices, you must be a registered FlexiVan customer.
3.  All unregistered customers should submit disputes within 30 days to CSMBillingInquiries@FlexiVan.com.

For further information, you can email CSMBillingInquiries@FlexiVan.com or contact our billing department.

How are daily chassis fees calculated?

Daily charges are determined at the time of chassis pickup. The return time of the chassis has no effect on the charge.

What factors affect pricing?

Many factors contribute to the total price of your chassis experience, including duration, number of axles, etc. Short term rentals are available at daily, weekly or monthly intervals. A long term lease is considered one year, or more.  Please click here for more information.

Miscellaneous

Who do I contact about citations at FlexiVan?

Please email: TollManagement@FlexiVan.com

I’m interested in becoming a drayman for FlexiVan. How do I apply?

Please provide a scanned copy of the following documents to DraymanApplication@FlexiVan.com

1.  Your signed and completed copy of FlexiVan’s Drayman Equipment Transportation Agreement
2.  A copy of your insurance certificate.  Click here for details on our insurance requirements.

Once all required documents have been submitted and reviewed for approval, a FlexiVan representative will contact you directly.  Thank you for your interest in FlexiVan.

Still have questions?

If the FAQ above doesn’t provide you with the assistance you need, please email us at CustomerService@FlexiVan.com or call # (908) 276-8000.